7 - PROFESSIONAL SATISFACTION AND SUBJECTIVE PERCEPTION OF PROVIDED SERVICES QUALITY IN EMPLOYMENT COUNSELORS
University of Bucharest, Faculty of Psychology and Education Sciences
This paper explores the satisfaction of employment counselors working for the public employment services, both regarding their professional activity (work content) and the quality of services offered (work result) - compared with the subjective assessment of the beneficiaries’ satisfaction with the quality of services provided to them. Satisfaction with the professional activity influences the performance and quality of services provided by the employees’. From this point of view, identifying the employees’ professional satisfaction level is extremely useful for company management. The current criteria and practices used for assessing the professional activity of employment counselors need an update and a better adaptation to the specifics of the counseling activity carried out for adults in a well-defined system, at a national level, whose service beneficiaries have specific needs. In order to know and meet the clients’ needs, it is essential that the institution draw up a clearly-defined research and counseling strategy, a program analyzing the feedback of service users should be based on.
Cuvinte cheie: consiliere în carieră, calitatea serviciilor, satisfacție profesională, percepție subiectivă, satisfacția clienților
Keywords: employment counseling, quality services, professional satisfaction, subjective perception, clients’ satisfaction
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