CORRELATION STUDY ON PERCEIVED EMOTIONS AND COMMUNICATION IN THE WORKPLACE IN A ROMANIAN TOURISM AGENCY
MIHAELA CHRAIF, LARISA DANCIU
University of Bucharest, Faculty of Psychology and Educational Sciences, Department of Psychology
The paper focuses on perception of negative and positive emotion in the work place and the relation of emotions with communication in a Romanian tourism agency. The participants were 26 employees, with ages between 23 and 48 years old, all working in urban areas and being full-time employees and with no perspective of turnover. The two used questionnaires were Emotion in the work place adapted after Levine and Xu (2005) which comprises of five positive and five negative emotions, and the Communication in the work place scale (Danciu, 2011), a Likert scale with 32 items in 6 steps. The results show significant correlations between several of the investigated dimensions, such as: general communication and top-down communication, between general communication and positive emotions, positive emotions and top-down communication, emotions measured as state and top-down communication. All identified relations sustain the idea that the human resources management should work on developing the bottom-up and top-down communication in organization in order to influence the nature of emotions experienced at work and to increase job performances of employees.
Keywords: positive emotions, negative emotions, ascendent communication, descendent communication.
This article can be cited as:
5. M. Chraif & L. Danciu (2011). Correlation study on perceived emotions and communication in the work place in a romanian tourism agency. Romanian Journal of Experimental Applied Psychology, vol. 2, no. 3, pp. 35-43, 2011.
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